__('Fluent Support', 'advanced-form-integration'), 'tasks' => [ 'create_ticket' => __('Create Ticket', 'advanced-form-integration'), ], ]; return $actions; } add_filter('adfoin_settings_tabs', 'adfoin_fluentsupport_settings_tab', 10, 1); function adfoin_fluentsupport_settings_tab($providers) { $providers['fluentsupport'] = __('Fluent Support', 'advanced-form-integration'); return $providers; } add_action('adfoin_settings_view', 'adfoin_fluentsupport_settings_view', 10, 1); function adfoin_fluentsupport_settings_view($current_tab) { if ($current_tab != 'fluentsupport') { return; } if (!is_plugin_active('fluent-support/fluent-support.php')) { echo '

' . __('Fluent Support plugin is not active or installed.', 'advanced-form-integration') . '

'; return; } $nonce = wp_create_nonce('adfoin_fluentsupport_settings'); ?>

$mailbox->id, 'name' => $mailbox->name, ]; } wp_send_json_success($formattedMailboxes); } catch (Exception $e) { wp_send_json_error($e->getMessage()); } } /** * Get Fluent Support Agents */ function adfoin_get_fluentsupport_agents() { // Check if Fluent Support is active if (!is_plugin_active('fluent-support/fluent-support.php')) { wp_send_json_error(__('Fluent Support plugin is not active or installed.', 'advanced-form-integration')); } // Fetch agents try { $agents = \FluentSupport\App\Models\Agent::get(); if (empty($agents)) { wp_send_json_error(__('No agents found.', 'advanced-form-integration')); } // Format the response $formattedAgents = []; foreach ($agents as $agent) { $formattedAgents[] = [ 'id' => $agent->id, 'name' => $agent->full_name, ]; } wp_send_json_success($formattedAgents); } catch (Exception $e) { wp_send_json_error($e->getMessage()); } } add_action('adfoin_job_queue', 'adfoin_fluentsupport_job_queue', 10, 1); function adfoin_fluentsupport_job_queue($data) { if ($data['action_provider'] === 'fluentsupport' && $data['task'] === 'create_ticket') { adfoin_fluentsupport_send_data($data['record'], $data['posted_data']); } } function adfoin_fluentsupport_send_data($record, $posted_data) { $record_data = json_decode($record['data'], true); if (array_key_exists('cl', $record_data['action_data'])) { if ($record_data['action_data']['cl']['active'] == 'yes') { if (!adfoin_match_conditional_logic($record_data['action_data']['cl'], $posted_data)) { return; } } } $data = $record_data['field_data']; $task = $record['task']; if ($task == 'create_ticket') { $mailbox_id = isset($data['mailboxId']) ? $data['mailboxId'] : null; $agent_id = isset($data['agentId']) ? $data['agentId'] : null; $subject = isset($data['subject']) ? adfoin_get_parsed_values( $data['subject'], $posted_data ) : ''; $message = isset($data['message']) ? adfoin_get_parsed_values( $data['message'], $posted_data ) : ''; $email = isset($data['email']) ? adfoin_get_parsed_values( $data['email'], $posted_data ) : ''; $first_name = isset($data['firstName']) ? adfoin_get_parsed_values( $data['firstName'], $posted_data ) : ''; $last_name = isset($data['lastName']) ? adfoin_get_parsed_values( $data['lastName'], $posted_data ) : ''; if (empty($email) || empty($subject) || empty($message)) { return new WP_Error('REQ_FIELD_EMPTY', __('Email, Subject, and Message fields are required.', 'advanced-form-integration')); } if (!is_plugin_active('fluent-support/fluent-support.php')) { return new WP_Error('PLUGIN_NOT_ACTIVE', __('Fluent Support plugin is not active or installed.', 'advanced-form-integration')); } // if (!function_exists('adfoin_fluentsupport_get_or_create_customer')) { // return new WP_Error('FUNCTION_NOT_FOUND', __('Required function adfoin_fluentsupport_get_or_create_customer does not exist.', 'advanced-form-integration')); // } $customer_id = adfoin_fluentsupport_get_or_create_customer($email, $first_name, $last_name); if (is_wp_error($customer_id)) { return $customer_id; } if (!class_exists('\FluentSupport\App\Models\Ticket')) { return new WP_Error('CLASS_NOT_FOUND', __('Required class \FluentSupport\App\Models\Ticket does not exist.', 'advanced-form-integration')); } $ticket_data = array( 'mailbox_id' => $mailbox_id, 'agent_id' => $agent_id, 'customer_id' => $customer_id, 'title' => $subject, 'content' => $message, 'status' => 'new', 'priority' => 'normal', ); $ticket = \FluentSupport\App\Models\Ticket::create($ticket_data); if (!isset($ticket->id)) { return new WP_Error('TICKET_CREATION_FAILED', __('Failed to create a ticket.', 'advanced-form-integration')); } return $ticket; } return; } function adfoin_fluentsupport_get_or_create_customer($email, $first_name, $last_name) { if (!class_exists('\FluentSupport\App\Models\Customer')) { return new WP_Error('CLASS_NOT_FOUND', __('Required class \FluentSupport\App\Models\Customer does not exist.', 'advanced-form-integration')); } $customer = \FluentSupport\App\Models\Customer::where('email', $email)->first(); if ($customer) { return $customer->id; } $customer_data = array( 'email' => $email, 'first_name' => $first_name, 'last_name' => $last_name, ); $customer = \FluentSupport\App\Models\Customer::create($customer_data); if (!isset($customer->id)) { return new WP_Error('CUSTOMER_CREATION_FAILED', __('Failed to create a customer.', 'advanced-form-integration')); } return $customer->id; }